Terms of Service
Emily & Isabella Brooks
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Definitions
For purposes of these Terms & Conditions:
Consumer means any individual purchasing products for personal use and not for business purposes.
Company refers to Emily & Isabella Brooks.
Day means a calendar day.
Distance sale means any agreement concluded online without the buyer and the company being physically present together.
Right of return means the ability to request a return under the conditions described in our Return Policy.
These Terms refer to the present General Terms & Conditions.
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Company Information
Store name: Emily & Isabella Brooks
Legal entity: Emily & Isabella Brooks
Registered address: Available on request
Email: Available on request
Telephone: Available on request
Chamber of Commerce number: Available on request
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Scope of Application
These Terms apply to all offers, purchases, and agreements made through our website.
By placing an order, you confirm that you have read and agreed to these Terms, including our policies regarding shipping, returns, refunds, and privacy.
If any provision of these Terms is found invalid, the remaining provisions remain fully enforceable.
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Product Offers
All product listings are non-binding and subject to availability.
We reserve the right to update, modify, or discontinue products at any time without prior notice.
Product descriptions and images are provided as accurately as possible. Minor variations in color or appearance may occur due to screen settings or manufacturing differences.
Each offer clearly states:
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The product price
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Any applicable shipping information
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Payment methods
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Return eligibility
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Order Acceptance
A contract is formed when your order is confirmed and payment has been successfully processed.
We reserve the right to refuse or cancel any order in cases of suspected fraud, pricing errors, stock issues, or other legitimate concerns.
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Returns and Right of Return
Customers may request a return within 30 days of receiving eligible products.
Returned items must:
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Be unused
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Be in original condition
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Include original packaging
Items marked as Final Sale or discounted by 40 percent or more are not eligible for return, refund, or exchange.
Certain items may be excluded for hygiene reasons.
Return shipping costs are the responsibility of the customer unless the item was defective or incorrect.
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Pricing
All prices are listed in U.S. dollars.
Prices may change at any time. However, the price paid at checkout will not change after purchase.
Import duties, customs fees, or taxes imposed by your country are the responsibility of the customer.
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Delivery
Orders are processed within the timeframe stated on our Shipping Policy.
Products may ship from international fulfillment centers.
Estimated delivery times are provided as guidelines and are not guaranteed. Delays caused by customs, carriers, or external factors do not automatically qualify as non-delivery.
Tracking information is provided once the order ships.
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Overseas Fulfillment and Returns
We work with international logistics partners. Some orders may ship from overseas warehouses.
If a return is approved, the return address may be an international facility. The correct return address will be provided after approval.
By placing an order, you acknowledge and accept this fulfillment structure.
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Payment
Payment must be completed at checkout.
You agree to provide accurate billing information. We are not responsible for payment delays caused by incorrect information.
We reserve the right to correct pricing errors or cancel transactions resulting from system mistakes.
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Warranty
We guarantee that products will reasonably match their description at the time of purchase.
This does not cover normal wear and tear, misuse, accidental damage, or improper care.
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Complaints
Complaints must be submitted in writing via email to:
support@emilyisabellabrooks.com
We aim to respond within 14 business days.
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Limitation of Liability
To the fullest extent permitted by law, Emily & Isabella Brooks shall not be liable for indirect, incidental, or consequential damages resulting from the use of our products or website.
Our total liability shall not exceed the amount paid for the product in question.
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Governing Law
These Terms are governed by the laws of the United States.
Nothing in these Terms limits your statutory rights under applicable federal or state consumer protection laws.
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Modifications
We reserve the right to update these Terms at any time. Updated versions will be posted on this page.
Continued use of the website after changes are published constitutes acceptance of the revised Terms.
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Legal Notice
Nothing in these Terms is intended to limit or exclude rights granted to consumers under applicable consumer protection laws.
Your statutory rights remain unaffected.
