Emily & Isabella Brooks

At Emily & Isabella Brooks, we are committed to processing and delivering every order with care. This Shipping Policy explains how orders are handled, shipped, and delivered so you understand what to expect when making a purchase.

1. Order Processing

Orders are processed within 24 to 72 hours after successful payment confirmation.

Once your order has been dispatched, you will receive a shipping confirmation email that includes tracking details.

Orders are processed on business days only.

2. Estimated Delivery Time

After dispatch, delivery typically takes between 5 and 14 business days.

Because orders are fulfilled through international logistics networks, delivery times may vary. In certain cases, shipping may take up to 30 business days due to customs processing, international carrier delays, or high seasonal demand.

Delivery within this 30-business-day window is considered within our normal fulfillment timeframe and does not qualify as non-delivery, refund eligibility, dispute, or chargeback.

3. External Factors Affecting Delivery

Delivery timelines may be impacted by circumstances beyond our control, including:

• Customs inspections or clearance delays

• Severe weather conditions

• International transport disruptions

• Peak holiday seasons

• Force majeure events

If your order has not arrived after 30 business days, please contact our support team so we can investigate and assist you.

4. Seasonal Notice – February Delays

During February, international fulfillment operations may experience delays due to the Lunar New Year holiday period.

Manufacturing facilities, warehouses, and shipping partners may operate at reduced capacity or temporarily suspend operations. As a result, processing and delivery times may extend by up to 4 to 5 additional weeks.

Orders placed during this period are subject to these temporary delays. By placing an order during this timeframe, you acknowledge and accept potential extended shipping times.

5. Free Shipping

Emily & Isabella Brooks offers free standard shipping on all orders.

No additional shipping charges are applied at checkout.

6. Shipping Origin

Orders are shipped from international fulfillment centers.

By completing your purchase, you acknowledge that your order may ship from overseas facilities. Any approved returns must be sent back to the designated return address provided after authorization.

7. Order Confirmation and Tracking

After placing an order, you will receive:

• An order confirmation email

• A shipping confirmation email once dispatched

• A tracking number for shipment monitoring

Tracking is provided for all orders.

8. Customs Duties and Import Fees

Customers are responsible for any customs duties, import taxes, or local fees imposed by their country.

Customs-related charges, inspections, or delays do not constitute valid grounds for refunds, disputes, or chargebacks.

9. Limitation of Liability

While we strive to meet estimated delivery times, Emily & Isabella Brooks is not liable for shipping delays caused by external carriers, customs authorities, or events beyond our reasonable control.

We are responsible for ensuring the order is dispatched correctly and that tracking information is provided.