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Payment Policy

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Payment Policy

Thank you for shopping with us! Please read our payment policy carefully to ensure you understand the terms and conditions that apply to transactions made through our website.

Accepted payment methods

We currently accept the following payment methods:

  • American Express (AMEX)
  • Apple Pay
  • Google Pay
  • Mastercard
  • Shop Pay
  • Visa

Financing with Affirm

We offer financing through Affirm for eligible purchases. Financing is subject to approval by Affirm. Available rates, terms, and monthly payment amounts are shown at checkout.

Payment security

The security of your payment is our top priority. We use industry-standard encryption technologies to ensure that your personal and financial information is secure during the checkout process.

Payment processing

We process payments immediately at the time of purchase. Once your payment has been successfully processed, you will receive a confirmation email with the details of your order.

Currency

Our website processes all payments in USD.

Failed transactions

If your payment is declined or fails:

  • Check that your card details or Apple Pay account have been entered correctly.
  • Contact your bank or payment provider for more information.
  • Is the problem still occurring? Then contact our support team; we are ready to help you.

Refunds and disputes

For information about refunds, exchanges, or disputes, please refer to our Return and Refund Policy.

Contact Information

Email contact@emilyandisabella.com
Phone +1 346 641 4346
Address Polderpeil 13, 2382 BW Zoeterwoude, Netherlands

Our customer service is available Monday to Friday, from 09:00 AM – 06:00 PM (GMT+2) in Zoeterwoude. If you have a problem, please contact us; we answer within 24 hours.